By visiting or making a booking on www.serbia-touroperator.com (the “Website”), you accept the Terms of Use described below. Please read them carefully to understand the rules that apply to your use of this Website and our services.
All content displayed on this Website is the exclusive property of Serbia Tour Operator / Tour Operator d.o.o., and may not be copied, reproduced, distributed, or used without prior written consent.
Serbia Tour Operator reserves the right to modify, update, or remove any information on the Website at any time without prior notice.
Serbia Tour Operator is committed to protecting the privacy of all users and clients. We collect only the data necessary to provide our services, in accordance with good business practices and applicable laws.
All personal data is: – securely stored, – accessible only to authorized employees, – used solely for service delivery purposes.
All employees are responsible for maintaining confidentiality and data protection standards.
This Website and our online services operate in accordance with: – the Law on Electronic Commerce, – the Law on Tourism, – the Law on Consumer Protection, – and all applicable regulations of the Republic of Serbia.
These General Terms and Conditions form an integral part of every Purchase and Service Agreement between the Buyer and Serbia Tour Operator.
Failure to comply with these Terms may result in: – refusal of payment, – cancellation of bookings, – or inability to provide services.
Business Name:
Tour Operator d.o.o.
Registered Address:
Senjačka 21, 11000 Belgrade, Serbia
Activity Code:
7911 – Travel Agency Activities
Tax ID (PIB):
109204245
Company Registration Number:
21141593
Contact:
Email: office@serbia-touroperator.com
Phone: +381 11 40 70 146
To book a tour, you may be required to create an account. Registration is free of charge and completed only once.
During registration, you will be asked to provide: – full name, – email address, – residential address, – contact phone number.
By registering, you confirm that you have read and accepted: – these Terms of Use, – the Privacy Policy, – the Data Confidentiality Statement.
After registration, you will receive an automated email with a confirmation link. Once your account is activated, you may log in using your email and password.
Payments can be made using the following cards: – Visa – MasterCard – American Express (AMEX) – DinaCard – Maestro
All payments are processed securely via the AllSecure payment gateway and Banca Intesa a.d. Beograd, in accordance with PCI-DSS Level 1 security standards.
Serbia Tour Operator does not store or have access to your payment card details.
If a refund is approved, it will be processed exclusively using the same payment method as the original transaction.
Refunds are returned to the card used for purchase, in accordance with bank and card issuer regulations.
All prices displayed on the Website include VAT, unless explicitly stated otherwise.
All card transactions are protected using: – SSL encryption, – modern cryptographic standards, – secure tokenization systems.
Sensitive payment data is never accessible to Serbia Tour Operator.
Complaints related to technical or Website functionality issues may be submitted via email:
office@serbia-touroperator.com
We will respond within the legally prescribed timeframe.
Complaints related to the execution of travel services (tours, packages, transfers) must be submitted in accordance with the Law on Tourism.
Travelers are required to immediately inform: – the tour guide, – tour manager, – or agency representative
of any issues during travel to allow timely resolution.
Failure to report issues during the trip may affect the validity of the complaint.
By using this Website, you consent to the collection and processing of personal data as outlined in our Privacy Policy.
Personal data will not be shared with third parties, except: – when data is publicly available, – when required by law or court order, – when necessary to fulfill travel services (e.g., hotels, guides, transport providers), and only to the extent required.
Serbia Tour Operator reserves the right to notify competent authorities if the rights or safety of users are threatened.
Serbia Tour Operator complies with all applicable: – PCI DSS standards, – SSL encryption protocols, – tokenization and 3D Secure systems.
These measures ensure maximum security for both customers and merchants.
All payments are processed in Serbian dinars (RSD).
For foreign-issued cards, the transaction amount is: – converted according to the exchange rate of the National Bank of Serbia, – then reconverted by the card association into your local currency.
Minor differences may occur due to exchange rate fluctuations.
All travel documents, booking confirmations, and payment receipts are delivered electronically via email immediately after successful booking.
By completing a booking, the traveler confirms that: – all provided personal data is accurate, – all travel requirements are met (passport validity, visas, health conditions), – local laws, customs, and safety instructions will be respected.
Serbia Tour Operator is not responsible for delays, cancellations, or denied services caused by incomplete or incorrect traveler information.
We strive to keep all Website information accurate and up to date. However, changes may occur due to: – supplier updates, – seasonal variations, – operational requirements.
Serbia Tour Operator reserves the right to modify itineraries, schedules, or prices when necessary for safety or operational reasons.
Serbia Tour Operator shall not be liable for service disruptions caused by circumstances beyond our control, including but not limited to: – natural disasters, – extreme weather conditions, – strikes, – war or civil unrest, – epidemics or pandemics, – government restrictions.
In such cases, alternative arrangements or refunds will be offered in accordance with supplier policies.
Serbia Tour Operator / Tour Operator d.o.o.
Tax ID (PIB): 109204245
Company Registration Number: 21141593
Phone: +381 11 40 70 146
Email: office@serbia-touroperator.com
Address: Senjačka 21, 11000 Belgrade, Serbia
