This Privacy Policy explains how Serbia Tour Operator, a brand of Tour Operator d.o.o., collects, uses, stores, and protects your personal data when you visit our website or use our services. By accessing https://serbia-touroperator.com (the “Website”), you agree to the practices described below.
Serbia Tour Operator
Tour Operator d.o.o.
Senjačka 21, 11000 Belgrade, Serbia
Email: office@serbia-touroperator.com
Phone: +381 11 40 70 146
Our website address is: https://serbia-touroperator.com
We operate in accordance with the Law on Personal Data Protection of the Republic of Serbia, GDPR principles, and other applicable regulations.
We only collect personal data that is necessary for website functionality, communication, booking processes, and user experience.
When visitors leave comments on the Website, we collect: – the data shown in the comment form – the visitor’s IP address – browser user-agent string
This information helps us prevent spam and ensure website security.
An anonymized string created from your email address (a “hash”) may be submitted to the Gravatar service. Their Privacy Policy is available on their website. After your comment is approved, your profile image (if using Gravatar) becomes visible alongside your comment.
If you upload images to the Website, please avoid uploading photos that contain embedded EXIF GPS location data. Visitors may download and extract location data from images posted on the Website.
When you submit a contact form, we may collect: – name – email address – phone number – message contents
This data is used solely to respond to your inquiry or process your request. It is never sold or shared for marketing without your explicit consent.
We use cookies to enhance your browsing experience.
If you leave a comment, you may opt in to saving your: – name – email – website
These cookies last for 1 year.
If you have an account and log in: – a temporary cookie checks whether your browser accepts cookies – login cookies last 2 days – display settings cookies last 1 year – “Remember Me” extends login persistence to 2 weeks
When you log out, login cookies are removed.
If you edit or publish a post, an additional cookie containing the post ID will be stored for 1 day.
Articles on this Website may include embedded content (e.g., YouTube videos, social media posts, external articles, images). Embedded content behaves exactly as if you visited the external website.
These sites may: – collect your data – use cookies – include third-party tracking – monitor your interaction
This applies especially if you are logged in to the external website (e.g., Google, Facebook).
We may use analytics tools (such as Google Analytics) to collect aggregated, anonymized data about: – pages visited – session duration – device type – user journeys
This helps us improve website performance and user experience.
No personally identifiable information is shared with analytics providers.
We do not sell or rent personal data to third parties.
Your data may be shared only with: – service providers necessary to operate the Website (hosting, security, analytics) – payment processors, if making a booking – automated anti-spam services – government authorities, only when legally required
All third-party partners operate under strict confidentiality agreements.
Comments and metadata are stored indefinitely to allow automatic recognition and approval of follow-up comments.
For users who create accounts: – personal information in the user profile is stored until the account is deleted – users may edit or delete their information at any time (except the username) – website administrators may also view and edit user information
Messages submitted via contact forms may be stored for customer service purposes, but not for marketing unless you explicitly opt in.
You have the right to: – request a copy of your personal data – request correction or deletion of data – withdraw consent – object to processing – request data portability – request that we limit processing of your data
These rights do not affect data we must keep for: – administrative purposes – legal requirements – security reasons
All requests can be submitted to:
office@serbia-touroperator.com
Visitor comments may be checked through an automated spam detection service.
Some data may be processed by third-party providers outside Serbia (e.g., hosting services or analytics tools), always under secure and lawful data transfer mechanisms.
We do not knowingly collect data from children under the age of 16.
If such data is discovered, it will be deleted immediately.
We take all reasonable technical and organizational steps to ensure the protection of personal data, including: – SSL encryption – secure servers – restricted access – regular security audits
Despite these measures, no online system can guarantee absolute security.
Our Website may contain links to third-party websites.
We are not responsible for the content or privacy practices of external sites.
We may update this Privacy Policy periodically.
The latest version will always be available on this page.
For any questions regarding this Privacy Policy or your personal data, contact us at:
Serbia Tour Operator / Tour Operator d.o.o.
Senjačka 21, 11000 Belgrade, Serbia
Email: office@serbia-touroperator.com
Phone: +381 11 40 70 146
